Efficient and effective customer service is key to distinguish success or failure for
any firm. With acquiring a new customer becoming more tedious and expensive than to do
repeat business with a current customer, the need for a right contact center solution
becomes more inherent.
Our technical and customer support services are formulated to help and support end-users of particular products, system or application.
Our customer and technical support team responds quickly to any situation and provide
immediate solutions for our customers. This is accomplished via email support, voice
support, and online support with ease. With Pnestec you can now get up and running
with some expert help. For companies with clients relying heavily on post-deployment
customer support, our expert technical support ensures to supersede their problem
with a permanent solution. Our partners and customers can rely on our team of technical
support professionals who provide high quality, prompt and efficient technical and
product-related support.
Our support services are equipped with the latest technology, to ensure that your call
will be processed as promptly and professionally as possible. We strive to ensure that
your system is working to your satisfaction, and that any questions you may have are
addressed to your satisfaction and in a timely manner. With Pnestec's technical and
customer support you can get the answers you need – when you need them and always at
right time.
Pnestec increases value to its clients' support processes by providing excellent
customer experience through the following service offerings:
Remote Technical Support
Pnestec helps companies meet the challenge of providing excellent technical support,
with services designed to rapidly diagnose and solve customers’ problems.
As a result, end users enjoy responsive service, while our clients benefit from
higher customer satisfaction and lower technical support costs.
Our technical support services encompass
- Server monitoring and management of worldwide networks and remote problem diagnosis.
- Application Maintenance Support for infrastructure software like email and web servers.
- Server maintenance support for Linux-based email, web, proxy, firewall, VPN, database,
LDAP and other custom-made application.
Email Customer Service
Customer order researched for the following activities using the clients' Order
Management Systems and subsequent response to emails.
- Deliveries tracking and adjustments.
- Customer Inquiries.
- Transaction processing for orders.
