Services

Technical & Customer Support

Efficient and effective customer service is key to distinguish success or failure for any firm. With acquiring a new customer becoming more tedious and expensive than to do repeat business with a current customer, the need for a right contact center solution becomes more inherent.

Our technical and customer support services are formulated to help and support end-users of particular products, system or application.

Our technical and customer support services offer strategic value by:

  • Increasing customer satisfaction and retention
  • Increasing revenues through cross-sell and up-sell of services
  • Increasing resource utilization
  • Increasing productivity of employees through internal helpdesk function
  • Reducing costs

Our Methodology

Our customer and technical support team responds quickly to any situation and provide immediate solutions for our customers. This is accomplished via email support, voice support, and online support with ease. With Pnestec you can now get up and running with some expert help. For companies with clients relying heavily on post-deployment customer support, our expert technical support ensures to supersede their problem with a permanent solution. Our partners and customers can rely on our team of technical support professionals who provide high quality, prompt and efficient technical and product-related support.

Some of the deliverables of our technical and customer services includes:

  • Operational excellence and reduce risk
  • Control lifecycle costs
  • Fixing defects in products
  • Troubleshooting technical issues
  • Reducing operational and capital costs
  • Problem solving and management

Our support services are equipped with the latest technology, to ensure that your call will be processed as promptly and professionally as possible. We strive to ensure that your system is working to your satisfaction, and that any questions you may have are addressed to your satisfaction and in a timely manner. With Pnestec's technical and customer support you can get the answers you need – when you need them and always at right time.

Pnestec increases value to its clients' support processes by providing excellent customer experience through the following service offerings:

Remote Technical Support

Pnestec helps companies meet the challenge of providing excellent technical support, with services designed to rapidly diagnose and solve customers’ problems. As a result, end users enjoy responsive service, while our clients benefit from higher customer satisfaction and lower technical support costs.

Our technical support services encompass

  • Server monitoring and management of worldwide networks and remote problem diagnosis.
  • Application Maintenance Support for infrastructure software like email and web servers.
  • Server maintenance support for Linux-based email, web, proxy, firewall, VPN, database, LDAP and other custom-made application.

Email Customer Service

Customer order researched for the following activities using the clients' Order Management Systems and subsequent response to emails.

  • Deliveries tracking and adjustments.
  • Customer Inquiries.
  • Transaction processing for orders.

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